Return Policy
Our returns policy is valid for 30 days from the date of your purchase. Should 30 days have elapsed since your purchase, we regret that we cannot offer a refund or exchange.
For an item to be eligible for return, it must be in its original unused condition, just as you received it, and the glue must remain sealed.
To initiate a return, please contact us at contact@nanalalanails.com to obtain a return label.
Refunds
Upon receiving and inspecting your returned item, we will inform you via email that we have received your item and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment or credit card within 5-7 business days.
Delayed or Missing Refunds
If you have not received a refund yet, recheck your bank account. Note that there can be a delay in processing your refund.
If you still have not received your refund upon checking with your bank, please get in touch with us at contact@nanalalanails.com.
Exchanges
We replace items only if they are defective or damaged. To exchange a product for the same item, email us at contact@nanalalanails.com, and we will provide you with a return label.
Send your item for exchange to:
Nana & Lala Nails Inc.
176 Eldridge Street Apt 2D
New York, NY, 10002